Self-assessmentISO 10001:2018
ISO 10001:2018 — Codes of conduct for customer satisfaction
Guidelines for planning, designing, implementing and improving codes of conduct (promises made to customers) in order to enhance customer satisfaction and prevent complaints.
- control points
- 42
- anchored clauses
- 19
- Clauses covered
- 5
Clauses covered
| Guiding principles | 4 | 4.2-4.3 · 4.4-4.5 · 4.6-4.7, 4.10 · 4.8-4.9, 4.11-4.13 |
| Code framework | 3 | 5.1 · 5.2 · 5.3 |
| Planning, design and development | 6 | 6.1 · 6.4 · 6.5 · 6.6 · 6.2-6.3 · 6.7-6.8 |
| Implementation | 1 | 7 |
| Maintenance and improvement | 5 | 8.1 · 8.2 · 8.3 · 8.4 · 8.5 |
Scale
ImplementedPartially implementedNot implementedNot applicable
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