Self-assessmentISO 9004:2018
ISO 9004:2018 — Quality of an organisation: sustained success
Guidance for improving an organisation's ability to achieve sustained success by taking into account its identity, its context and the needs of interested parties.
- control points
- 50
- anchored clauses
- 21
- Clauses covered
- 8
Clauses covered
| Quality of an organisation and sustained success | 2 | 4.1 · 4.2 |
| Context of an organisation | 2 | 5.2 · 5.3 |
| Identity of an organisation | 1 | 6.2 |
| Leadership | 4 | 7.1 · 7.2 · 7.3 · 7.4 |
| Process management | 3 | 8.2 · 8.3 · 8.4 |
| Resource management | 5 | 9.2 · 9.3 · 9.4 · 9.5 · 9.6-9.7 |
| Performance analysis and evaluation | 3 | 10.7 · 10.2-10.4 · 10.5-10.6 |
| Improvement, learning and innovation | 1 | 11 |
Scale
ImplementedPartially implementedNot implementedNot applicable
This template is used inside the platform: every finding becomes a corrective action tracked through to its evidence — something a printed grid cannot do.
Use this template14-day trial, no credit card. The template opens in your workspace.
How this grid is built
Every control point is written in our own words, then tied to the standard's clause number. The normative text is never reproduced: the standard itself remains to be purchased from the body that publishes it. Grids are reviewed at every new edition of a standard.
Published by NormePulse — HEMC, management consulting firmUpdated